1. Introduction
WK Laptop Philippines ("WK", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit wklaptop.com or purchase from our TikTok Shop.
This policy is compliant with Republic Act No. 10173 — the Data Privacy Act of 2012, its Implementing Rules and Regulations (IRR), and issuances by the National Privacy Commission (NPC).
2. Personal Data We Collect
Information you give us
- Name, shipping address, phone number, and email address (provided during checkout on TikTok Shop)
- Communication content (messages, emails, support tickets)
- Warranty registration details
Information collected automatically
- IP address, browser type, device type, operating system
- Pages visited, time on site, referring URL
- Cookies and similar technologies (see Section 6)
3. How We Use Your Data
We use your personal data only for the following purposes:
- Processing and fulfilling your orders (via TikTok Shop's logistics system)
- Providing customer support and responding to inquiries
- Honoring warranty claims and returns
- Improving our website and product offerings (aggregated analytics only)
- Complying with legal obligations (tax, accounting, regulatory)
We do not use your data for unsolicited marketing without your consent.
4. Data Sharing & Disclosure
We share your data only with:
- TikTok Shop — for order processing and payment (governed by TikTok's own privacy policy)
- Couriers (e.g., J&T, LBC, Ninja Van) — for delivery
- Government authorities — when legally required (e.g., BIR, NPC investigations)
We never sell your personal data to third parties.
5. Data Retention
We retain your personal data only as long as necessary for the purposes stated, or as required by Philippine law:
- Order and warranty records: 5 years (BIR requirement)
- Customer support communications: 2 years
- Website analytics: 26 months (anonymized)
6. Cookies
Our website uses minimal cookies for essential functionality and aggregated analytics (via Cloudflare Web Analytics, which does not track individuals). You can disable cookies in your browser settings, but some features may not work properly.
7. Your Rights Under RA 10173
As a data subject, you have the right to:
- Be informed about how your data is processed
- Access your personal data we hold
- Correct inaccurate data
- Erase or block processing of your data (subject to legal retention)
- Object to processing for certain purposes
- Data portability — receive your data in a structured format
- File a complaint with the National Privacy Commission
To exercise any of these rights, contact us at support@wklaptop.com.
8. Data Security
We implement reasonable organizational, physical, and technical measures to protect your data, including encryption in transit (HTTPS), access controls, and regular security reviews.
In the event of a data breach affecting your personal information, we will notify you and the National Privacy Commission within 72 hours as required by law.
9. Children's Privacy
Our products are intended for general consumers. We do not knowingly collect personal data from children under 18 without parental consent. If you believe we have inadvertently done so, please contact us for immediate removal.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via our website or email.
11. Contact Our Data Protection Officer
For any privacy-related questions, requests, or complaints, contact our Data Protection Officer (DPO):
- Email: support@wklaptop.com
- Mail: Ace Building, Rada St., Legazpi Village, Makati City, Metro Manila, Philippines
You may also file a complaint directly with the National Privacy Commission at privacy.gov.ph.