1. Quick Summary
- 7-day return window for change of mind (item unused, in original packaging)
- 7-day exchange/refund for defective products (DOA — Dead on Arrival)
- 1-year manufacturer warranty for hardware defects under normal use
- Free pickup or shipping on all valid warranty/DOA claims
2. 7-Day Return Policy (Change of Mind)
Not happy with your purchase? You may return your WK laptop within 7 calendar days from delivery, subject to:
- Product is unused, unopened, and in original sealed condition
- All accessories, manuals, and packaging are intact
- Return shipping fee is shouldered by the customer
- A 10% restocking fee may apply
Once we receive and inspect the returned item, refunds are processed within 5–7 business days through your original payment method via TikTok Shop.
3. 7-Day DOA (Dead on Arrival) Policy
If your laptop arrives with a manufacturer defect within 7 days of delivery, you may choose:
- Free replacement with a new unit (subject to stock availability)
- Full refund via TikTok Shop
What counts as DOA:
- Unit won't power on
- Screen is dead, cracked on arrival, or has more than 3 dead pixels
- Keyboard or trackpad non-functional
- Ports (USB, charging, audio) don't work
- Battery doesn't hold charge
- Major manufacturing defects
Pickup and shipping for DOA claims are free of charge.
4. 1-Year Manufacturer Warranty
Every WK laptop is covered by a 12-month limited warranty against manufacturer defects, starting from the date of delivery (confirmed via your TikTok Shop order record).
What's covered
- Hardware failures under normal use (motherboard, RAM, SSD, screen, battery, keyboard, etc.)
- Manufacturing defects discovered after 7 days
- Battery health below 80% within the first year
- Free service and parts replacement
What's NOT covered
- Physical damage (drops, spills, dents, cracked screens from impact)
- Damage from unauthorized repair or modification
- Water/liquid damage
- Damage from power surges (we recommend using a surge protector)
- Cosmetic wear (scratches, color fading on chassis)
- Damage from improper use (overheating from blocked vents, etc.)
- Loss or theft
- Pre-installed software issues (Windows licensing, drivers — handled by Microsoft / OEM)
5. How to File a Return or Warranty Claim
- Contact us at support@wklaptop.com, including:
- Your TikTok Shop order number
- Description of the issue
- Photos or short video of the defect (if applicable)
- Wait for confirmation — we'll respond within 24 business hours with next steps and (for DOA/warranty) a return shipping label or pickup arrangement.
- Ship the unit back in protective packaging. We recommend keeping the original box.
- Inspection & resolution — once received, our team inspects the unit within 3–5 business days and processes refund, replacement, or repair.
6. Refund Method & Timeline
Refunds are issued through TikTok Shop, back to your original payment method:
- GCash / Maya: 1–3 business days
- Credit/debit card: 5–10 business days (depending on issuing bank)
- COD: Bank transfer to your nominated account (1–3 business days after verification)
7. Non-Returnable Items
- Software licenses (Windows, Microsoft Office) that have been activated
- Free accessories or gifts received with promotions (must be returned with main product)
- Products with intentional damage or misuse
8. Customer Rights Under Philippine Law
Our policies meet or exceed the consumer protection standards required by the Consumer Act of the Philippines (RA 7394) and DTI guidelines. Nothing in this policy limits your statutory rights as a consumer.
If you believe your rights have been violated, you may contact the Department of Trade and Industry for assistance.
9. Contact
For warranty, returns, or refund questions:
- Email: support@wklaptop.com
- Hours: Monday – Saturday 9:00 AM – 6:00 PM (GMT+8)