1. Shipping Coverage
We ship nationwide across the Philippines, including:
- Metro Manila (NCR)
- All provinces in Luzon, Visayas, and Mindanao
- Major island groups (Cebu, Iloilo, Davao, CDO, GenSan, etc.)
- Remote areas (subject to courier capability)
Currently we do not ship internationally. International shipping may be added in the future.
2. Shipping Cost
FREE shipping on all WK laptop orders, nationwide. No minimum purchase required.
All orders are eligible for free standard shipping, fulfilled by TikTok Shop's logistics partners (J&T Express, LBC, Ninja Van, Flash Express, and others, depending on your location).
3. Processing Time
Orders are processed within 1–2 business days after payment confirmation on TikTok Shop. Orders placed on weekends or holidays are processed on the next business day.
4. Estimated Delivery Time
Delivery times vary by location:
- Metro Manila: 1–3 business days after dispatch
- Major cities (Cebu, Davao, etc.): 3–5 business days
- Provincial areas: 5–7 business days
- Remote islands: 7–10 business days
These are estimates from courier partners. Actual times may vary due to weather, holidays, or other unforeseen circumstances.
5. Order Tracking
Once your order is dispatched, you'll receive a tracking number via TikTok Shop. You can track your shipment:
- In your TikTok Shop "Orders" tab
- Directly on the courier's website (J&T, LBC, etc.)
6. Packaging
Every WK laptop is shipped in:
- Original sealed manufacturer box
- Bubble wrap and foam protection
- Heavy-duty outer shipping carton
- "Fragile" handling labels
We use tamper-evident sealing so you can verify your laptop hasn't been opened in transit.
7. Failed Delivery
If a delivery attempt fails (no one home, incorrect address, etc.), the courier will typically:
- Attempt redelivery the next business day
- Contact you to reschedule
- After 2 failed attempts, hold the package at a nearby branch for pickup
If the package is returned to us as undeliverable, we will contact you to arrange reshipment (additional courier fees may apply).
8. Damaged or Lost Shipments
If your package arrives damaged or never arrives:
- Do not open a visibly damaged package — refuse delivery if possible
- Take photos of any damage
- Contact us within 48 hours at support@wklaptop.com
- We will work with TikTok Shop and the courier to file a claim and arrange replacement
9. Address Changes
You can change your shipping address only before the order is dispatched. After dispatch, the courier handles delivery and address changes may incur fees.
To request an address change, message us immediately on TikTok Shop or at support@wklaptop.com.
10. Contact
Questions about shipping? Email support@wklaptop.com.